Frequently Asked Questions
Everything you need to know about your Purple Rose Supply order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products covered by a warranty?
Yes, we stand behind the quality of our craftsmanship. Most of our core hardware products come with a limited lifetime warranty against manufacturing defects.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Sezzle for interest-free installments.
Is your packaging discreet?
Yes, we value your privacy. All orders are shipped in plain, unmarked mailers or boxes with a neutral return address that does not mention the product contents.